Terms and Conditions
SHIPPING POLICY
Effective May 1, 2010 EA Dental will begin a new shipping policy. The policy will be that any doctor sending to the lab 5 or more cases in one box will receive free priority shipment to and from the lab. Any order less than five will be accessed a $22 shipping charge for second day deliver, and $15 for ground delivery.
WARRANTY & REMAKES
EA Dental offers a 2 year warranty on all materials.
No cash refunds.
In most situations we will repair the case free of charge. However, there may be additional lab and shipping charges in
the following circumstances:
• If the original dental restoration is not returned to us.
• If the case is re-prepped and a new impression is sent.
• If the shade is different from the original order.
• If the restoration materials are different from the original order.
• If we asked for a new impression and you asked us to proceed
without one.
• If we advised you that we could not guarantee the quality
of this order and you asked us to proceed anyway.
• If we requested a try-in and you asked us to proceed without one.
• If we received no study model for anterior cases and/or no
specific directions.
• Excessively high occurrence of remakes
• Doctors account is delinquent
PAYMENT POLICY
EA Dental Labs strives to maintain superior quality dental restorations at a fraction of the cost of other labs. In order to maintain our superior prices, we must maintain a close watch on our billings. All EA Dental Lab customers must have a valid credit card on file with us. This may be Visa, Master Card, or American Express. Every Friday morning, customers will receive by email or fax, a copy of the proceeding seven days invoices. At noon on that Friday, the customers’ credit card on file will be charged for the invoice amount. Any credit card denials will result in a 5% service charge, and an immediate suspension of the customers’ account and a hold on any restorations pending shipment. Checks will only be accepted from customers who have made previous arrangements with the lab. Any account more than 30 days delinquent, and not have made contact with EA Dental to create a solution to the delinquency, will have their account turned over to a collection agency and will forfeit all restorations being held by the lab.
*ALL PRICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTIFICATION.
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